Frequently Asked Questions by ZHEDO Customers
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+1.888.MY.ZHEDO (+1-888-699-4336)

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Frequently Asked Questions

  1. What is ZHEDO™ Boutique?
  2. What style of clothing and accessories does ZHEDO™ Boutique carry?
  3. What in store services does ZHEDO™ offer?
  4. What payment methods do we accept?
  5. How do I create an account?
  6. How do I navigate the site?
  7. How do I edit my account information?
  8. How can I recover my lost password?
  9. What if I have received a wrong product.
  10. How can I return a item?
  11. What is ZHEDO™'s return policy?
  12. When will my order ship?
  13. How accurate are the colors of products shown and described on the website?
  14. How do I use a Coupon?
  15. Is ZHEDO.COM secure?

  1. What is ZHEDO™ Boutique?
    ZHEDO™ Boutique is an upscale clothing and service store.

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  2. What style of clothing and accessories does ZHEDO™ Boutique carry?
    ZHEDO™ Boutique carries ready to wear designer and casual/contemporary apparel & accessories. In addition to the fabulous ZHEDO™ line, we featuring other choice selections by American and European designers.

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  3. What in store services does ZHEDO™ offer?
    ZHEDO™ ’s in store services includes professional feather hair extension application, Hair wrapping, Custom Laser Engraving, Custom Printing on clothing and accessories and professional in store alteration.

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  4. What payment methods do we accept?
    For our customer convenience we accept: Visa, Master Card, Discover, American Express, Wire Transfer, Money Gram, Western Union, Cash, Financing, ZHEDO™ Store Credit, PayPal, Google Check Out.

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  5. How do I create an account?
    1) Click the "My Account" link at the top middle of our site. 2) Fill out your information. 3) Click on "Continue" green link at the bottom of form and account will be created for you.

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  6. How do I navigate the site?
    To navigate this website, simply click on a category you might be interested in and then click on the image of the item you interested in. Categories are located on the top, left of our website.

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  7. How do I edit my account information?
    Log in to your account you will see the link "View or change my account information".

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  8. How can I recover my lost password?
    1. Click the "Log In" link at bottom right of our website. You'll see "Password forgotten? Click here" link. 2. Click the link and on next page enter your registration E-Mail address and then click "Continue" link. 3. Check your E-Mail account for new password. 4. After entering to your account with your new temporary password we recommend you to change it to more secure password. Your secure shopping experience and privacy is our highest priority. Please DO NOT share your User Name or Password with others.

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  9. What if I have received a wrong product.
    If you feel that you have received the wrong product, please contact customer service at: 888.699.4336 Ext. "0", within 48 hours of receiving the product.

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  10. How can I return a item?
    We doing our best to satisfy you, but if for some reason you want to return the item that you not happy with you can do so by calling our customer service at: 888.699.4336 Ext. "0", we will email you prepaid Merchandise Return Shipping Label which you can use to return a merchandise.

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  11. What is ZHEDO™'s return policy?
    You have 7 days to return the item(s). The item(s) must be in same condition as it (they) left our warehouse! Items must be in original packaging with all tags present and with no signs of use. All sales of reduced price or discounted items are final. To return your purchase please contact "Customer Service" to receive the Return Label by e-mail. When contacting "Customer Service"" please include "Order Number" and "Item Model Number"

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  12. When will my order ship?
    Most of the orders will ship same day if they placed before 13:00 Eastern time. Some out of stock items will be shipped from other states, but total time of delivery will not take more than 7-8 business days.

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  13. How accurate are the colors of products shown and described on the website?
    The colors of the products shown on our website and what you see on your computer screen may be slightly different because of different screen resolution settings.

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  14. How do I use a Coupon?
    After adding items to your cart, continue to "Check Out" page At the bottom of the "Check Out" page in your Shopping Cart you'll see a box where you may enter your coupon code.

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  15. Is ZHEDO.COM secure?
    Yes we using Positive SSL Security Certificate by COMDO. All transactions,
    like your passwords, account information, credit card information are encrypted with 256bit. encryption.
    Also our website scanned monthly by the TRUSTWAVE® for possible vulnerabilities.
    Also we have passed the PCI certification process.

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